Products & Solutions. The scenario. ServicePilot makes it very easy to monitor an Avaya Voice Experience Portal. For more information, consult the documentation for your version of Avaya. Solutions. 3. 3. At a high level…. Select the percentage of inbound calls to record in the Recording Inbound field. This can be done for SIP or any other message. Within the Preferences section on the right side window, check the box for "display alerts for. Call records for various call types were generated, including internal calls, inbound and outbound trunk calls, including PSTN calls, transferred calls, and conference calls. 00:00:02, (Connected Time)To set up an Avaya Call Manager to emit CDRs: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. Avaya: IP Office Forum; Monitor filters. Some companies do 100% recording of calls/screens during calls and others do different percentages. The Call Controllers view displays a list of available Avaya Call Controllers on the network. 4: Avaya Call Reporting R4. International SMS, MMS messaging, cross-device message syncing, and. Powered by Zoomin Software. The majority of our hunt group calls are transferred from reception. For more details please contact. Excess network jitter can result in poor VoIP call quality. OnEsna Authentication. calls, ISDN, PPP, etc. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on. Also included is a call parameters database that tightly integrates via CTI link PABXs and ACD’s including optional advanced audio archive database management, search tools, a wide variety of. This enables home agent who is stayed at home can operate his/her CRM application via a VPN. Change the reception transfer number to the incoming route, instead of the internal dial extension (e. All paths to easy and seamless experiences. 1. The Avaya Contact Recording is marketed as package within the Avaya Workforce Optimization suite. Individual questions are listed within each section. 1. It can be done by either listening to ongoing calls or pre-recorded calls. Simple Network Management Protocol (SNMP) provides a simple set of operations to remotely manage devices and applications on a network. A large change in volume should trigger a more in depth resizing. Monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time,. Most tools work like like; you place some type of hardware or desktop appliance on your premise ensure collects data concerning the Avaya system(s) and that data cannot. 323 call setup including the H. Freshdesk: Best for established businesses. Avaya Call Management System Release 13 Sun Blade 100/150 Workstation Mirrored and Nonmirrored Systems CMS Upgrade Express (CUE), 07-300481. With 24 packets per minute at 250 bytes each, network traffic from Avaya endpoints to the collector reaches approximately 6000 bytes per minute, or . Voice messaging was not tested. Avaya Experience Platform is a public cloud solution designed to help companies of all sizes innovate without disruption, bringing new features and functions to customers and employees. The Call Details Export option is now available from the Troubleshooting > Calls > Export link. An overview of the Voice Call Flow and Telephony Architecture in a Cisco Router is presented, followed by a step-by-step VoIP troubleshooting approach presented in these steps: Verify digital and. Once you have completed the first task, follow these steps to query status on queue. 2. This is a trace of the H. Real-time WAN monitoring and alerting of site-to-site WAN performance. The options are None, Remote Party ID, P Asserted ID or Diversion Header. Monitor CallManager health. I'm integrated SIP Trunk between CUCM 10. Use CDR Analysis to quickly pinpoint VoIP performance problems. Right click on Hunt Group and select New. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. The Call Controllers view displays a list of available Avaya Call Controllers on the network. call Technical. Powered by Zoomin Software. Monitor with Avaya Aura® Communication Manager - Issue 1. Use AppManager for Avaya Communication Manager to monitor Communication Manager clusters, including vital components, such as Switch. Edit IP Office config in Excel. 245 components. Adding licenses to IP Office. The Module Configuration window appears. Forum: Search: FAQs: Links: MVPs: Menu. SysMonitor is also known as System Monitor, Monitor or SysMon. Within 45 minutes of turning on Prognosis for a large government agency, for example, we discovered that the Avaya routing for voice calls was incorrectly configured to traverse other parts of the network. Filter Options Windows Clear Filters & Widen Search. Revolutionize yours with Avaya’s cloud contact center solution. agi call center free download. This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. 3: Avaya Application. TSAPI is an abstraction of Communication Manager's proprietary, low level Adjunct Switch Application Interface (ASAI). Use the same name and password as used for Administrator access for system configuration. Call center analytics is the process of tracking relevant service data to identify insights that will lead to improved customer support and increased satisfaction with the help of professional reports and interactive dashboards. 1. The button is lit. Insights – Google Cloud Insights combined with Avaya AI uses natural language processing to identify call drivers and sentiment that helps contact center employees and supervisors learn about customer interactions to improve call outcomes. Use CDR Analysis to quickly pinpoint VoIP performance problems. 2(53) and I am able to see alot of. On the Configure tab, select Hunt Groups. Immediately launch notifications to employees and communicate events—from severe weather to active shooters—across first responders’ channels. I'm currently using the IP 406 V2 running 3. 1. Resources for developers where you can create communication applications and workflows that fit the needs of your business. When a SoftConsole session is started a Login Form shows containing operator profiles. 6. 225 and H. Products & Solutionsmontyzummer (IS/IT--Management) 27 Jul 17 13:18. The following data will be logged from Avaya CMS (Split Feed). of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage. Choose the appropriate heading and, if necessary, call Avaya support. The Call Controllers view opens in. Download Avaya Monitoring Tool for free. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET buttons still affect the connected call. ServicePilot makes it easy to monitor Avaya Session Manager Call Statistics with no configuration required on the target device. From: For H323 and ISUP calls, this is the calling number. 6. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. Voice Quality Monitoring. Select File and then Select Unit. If you do a trace on lets say a single SIP call then all SIP calls and extension are traced. Click Settings > All Settings. 323 endpoints. Once it is configured, your monitoring is good to go, and you can confidently go about your work. Parking Calls. 323 networks and other networks. I just need proof of it. Ending a. Products & SolutionsThe VoIP calls list shows the following information per call: Start Time: Start time of the call. There are two options: Listen-Only & Listen/Talk. PRTG is more than "just" a VoIP monitoring tool. End User may not exceed the number of Transactions without Avaya’s prior consent and payment of an additional fee. Call quality monitoring is the process of taking time to listen and evaluate phone conversations taking place between an agent/staff and the customer. 323 systems. Elevate performance now!. Go to the System settings. The DMCC APIs provided by Avaya Aura Application Enablement Services (AE Services) enable applications to access the physical device, media and basic third-party call control capabilities provided by Avaya Communication Manager as an evolution server: Device control enables applications to manipulate and monitor the physical aspects of devices. Comprehensive network monitoring. The tool monitors a pool of Avaya extensions in the contact center, it bridges Avaya and Asterisk extensions together whenever any of the Avaya extension has incoming or outgoing call. As an Avaya Partner in Customer Excellence, Converged. The TelStrat Engage application is a call recording solution. 2. With real-time call monitoring software in place, managers are immediately alerted to customer service issues as they happen, as opposed to finding after the call has ended. OutPut: Set to “SMDR ONLY”. 168. Here is a better way to monitor Avaya's real-time and daily historical activity accurately. This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. 96. To display a list of phone devices. both Avaya Aura Call Center Elite and Avaya Aura Contact Center. Products & Solutions. Record Avaya IP Office, Aura and Communications Manager; call recording and monitoring with TDM and IP-enabled Avaya PBX, including the G3, Definity, S8300, S8700, Avaya Communications Manager/ACM and Aura. Avaya Enterprise Cloud Unified. • Calls using G. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. Use the up or down arrow buttons to scroll the display to System Administration. 1-898-969-9689. If you’re looking for VoIP monitoring tools designed for troubleshooting, then ExtraHop is at the top of the industry. • Click-to-call application keeps a call log and allows call backs. I use nagios to check firmware versions on avaya phones, and. of Avaya S8710 Servers with an Avaya G650 Media Gateway, and an Avaya IP Agent desktop in a telecommuter mode using an Avaya 4620 IP (H. Check Viewer calls database query to monitor # of new calls captured. Select and highlight the test call and select "Graph". 1 Planning, Installation and Administration Guide. • E-mail application logs missed calls by sending an e-mail. Experience Portal is the next generation release of what was previously known as Voice Portal. Put a coach on every call: Help agents help customers with live monitoring, keyword spotting, sentiment analysis, and more. Table continues… Icon Description The deskphone has activated the EC500 feature. I'm very excited to announce we have Release Candidate 1 of VNQM 4. System Status only shows active calls, but we need to look back to see who called what and from what extension. x. For SIP calls, it is the "From" field of the INVITE. Otherwise, it is the extension or trunk equipment location identifying the originator of the call. In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices. Here are 3 reasons why real-time call monitoring is so important in the contact center: Ensure a Consistent Level of Customer Service. 323, SIP, and digital phones and injecting errors using a network. Avaya Contact Recorder Release 15. During a call, on the Phone screen, press More > Conf. Tweet This: Quest @Foglight NMS offers market’s only complete network monitoring. Record Avaya IP Office, Aura and Communications Manager; call recording and monitoring with TDM and IP-enabled Avaya PBX, including the G3, Definity, S8300, S8700, Avaya Communications Manager/ACM and Aura. Nectar Foundation is a proactive health and performance monitor that provides enterprise customers and service providers with a comprehensive view of unified communications environments for monitoring, allowing service interruptions to be diagnosed Global VP, Experience Platform Solution Sales. Monitor: Using IP Office System Monitor: 10: 2023/11/15: H323 Phones: H. Net API events were used to obtainBack to the screen recording. If you are monitoring Avaya, this report now shows statistics for all calls made by Avaya phones and endpoints, with no configuration required. Using tcpdump is a reliable way to analyze the information arriving to and sent from the SBC. Select the appropriate User under the User navigation aid in the left panel of the Manager Application. recording monitor scorecards and evaluations. 2. The majority of Avaya systems today are voice over. For effective call manager monitoring, VNQM is able to intercept CDR packets, track RTCP data, and provide helpful analytics for optimal call manager performance. Call recording/quality monitoring solutions company CallCopy announced today that its cc: Discover call recording module is now rated Avaya compliant. Contact our team. 1. 1. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. This helps to ensure that only work-related calls are SO'd. need to be able to monitor call volumes. This is one of the core motivators that is shared by both Avaya and IR. call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. destinations, calls made from SIP, H. Monitor the total recording volume of the system and compare to monthly baselines. The majority of our hunt group calls are transferred from reception. Analog Trunk Caller ID. Easily maintain video address books from a central point. Need to check the status of servers and trunksAvaya CMS. I was told that the IP Office Monitor program was able to do that. but essentially you need. 1. I'm assuming it's either because the customer's number is withheld or unavailable. with Avaya Aura® Communication Manager, Avaya G450 Media Gateway, and Avaya Aura® Media Server. For more details please contact. A simple mind delivers great solutions. Heritage Nortel Software “Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise SolutionsMonitoring Web Services. The view arranges the key attributes of all discovered Avaya Call Controllers in a table. See Full PDF Download PDF. The Call Controllers view opens in the right pane. IP Address: Set to 0. 3. •SIP Trunk Channel Licenses. • Simple IVR application demonstrates basic IVR functionality supported by the DMCC service. • Softphone application displays a GUI of a telephone which users can use to make and receive calls. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. It is easy to see why so many of our customers. Avaya Call Reporting is a modular solution that helps small and midsize businesses to begin with a standard call reporting license and add real-time reporting, contact center and call recording modules as their contact center requirements evolve. 6. Select Start | Programs | IP Office | System Monitor. The Call Monitoring feature allows authorized Users to access another extension's call in real-time. 1. Products & Solutions Empower remote agents with the right knowledge and insights to drive better customer experiences. Go to Phone System > Groups > Call Monitoring > New Call Monitoring; Create a name for the Call Monitoring group and then click Next. The Call Analytics tool is a CTI reporting and real time monitoring engine and. sipnagios. Avaya has an analyst rating of 85 and a user sentiment rating of 'great' based on 35 reviews, while Cisco Contact Center has an analyst rating of 79 and a user sentiment rating of 'good' based on 148 reviews. For information on configuring Call Monitoring, please refer to this article: Avaya Cloud Office : Set Up Call Monitoring12. Use CDR Analysis to quickly pinpoint VoIP performance problems. 139. SysMonitor can assist in the detailed diagnosis of system problems. Bob has Teams desktop app version 1. If you enter the command. Find out how you can reduce cost, increase QoS and ease planning, as well. If the phone doesn’t ring, try resetting the Avaya app. Net from Avaya Contact Center Select to monitor Avaya Contact Center Select agents. 0. I have 3 IP's total. In the testing, TelStrat Engage uses TAPI 2 in third party mode from Avaya IP Office to monitor contact center agents on Avaya IP Office, and the port mirroring method to capture the media associated with the monitored agents for recording. We are looking for a solution to monitor all incoming/outgoing calls of our Avaya IP Office 500. Calls to the Avaya SBCE are denied due to any of the following reasons. • The Call Watch Setup link has. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. The Call Controllers view displays a list of available Avaya Call Controllers on the network. What is available to monitor SBCE traffic/load - call volume, available SIP paths, SBC load, bandwidth, etc. 4 What we are now looking for is the OID to poll the Session Manager for to get the current number of connected SIP devices. If your phone does not support Presence: dial *80 to monitor a call. 1. By placing a video call into an H. A hunt group containing all the users you want to be able to listen to. It also lets you monitor, among other things, your bandwidth , LAN , servers, and CPU. ManageEngine OpManager helps you make the best out of your Avaya devices. For more details please contact. The low tech way is to call in yourself and step through your auto-attendant. Para obtener más detalles, comuníquese concall center avaya free download. It’s much more than a VoIP traffic analyzer; this tool serves as an all-in-one VoIP traffic monitoring and VoIP troubleshooting solution. AAWFO 15. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Reply reply 1. Avaya Call Management System Terminals, Printers, and Modems, 585-215-874. If you are monitoring Avaya, this report now shows statistics for all calls made by Avaya phones and endpoints, with no configuration required. Up to 1600 simultaneous CMS Supervisor 4. 9% and excels at Platform Capabilities, Call Routing System and Dialers. In such a configuration, VNQM will not recognize that the CDR data it is receiving is actually from the Avaya call manager. On the initiating extension (1152 in this example) select the newly programmed Call Listen button. Products & Solutions. – Call destinations not controlled by the SLA Mon server follow the normal call path. Note that in one matter of a conference or transfer, when the data for one conference/transfer is captured, the same call ID will be recorded. Jitter can occur due to congestion in the LAN or the access link, load sharing, routing table updates, and route flapping. Get a Signed Declaration. Since you tagged that question with [jtapi] I assume you would like to use it. Put a coach. Correct setting on the user who wants to do the listening (monitor group assigned. 225 and H. then respond quickly by redirecting resources and managing call. Save the configuration in Manager. then respond quickly by redirecting resources and managing call spikes to increase agent productivity. We need to determine what extensions are calling 911 (emergency numbers). Avaya CMS Supervisor enables you to monitor contact center Avaya Call Management System The Call Details panel contains a side-by-side display of current call information. So this post is all about to Enable ACR 12 Live Monitoring . Nectar Foundation is a proactive health and performance monitor that provides enterprise customers and service providers with a comprehensive view of unified communications environments for monitoring, allowing service interruptions to be. 0000954 MBps per call minute. To exercise the full benefits of monitoring an Avaya ™ Call Manager, the device must be configured to emit CDRs and quality data. How To Use Avaya Agent for Desktop TutorialPress F1. • Inbound and outbound PSTN calls to/from Remote Workers using Avaya 96x1 Deskphones (SIP). Select and highlight the test call and select "Graph". VoIP call quality monitoring can also help you correlate call performance metrics with IP SLA operations to troubleshoot. 1. 7 – Add reference to Vantage K155Introduced in IP Office Release 10. Other. Products & Solutions. Get deep insight into VoIP call quality metrics, including jitter, latency, packet loss and MOS by examining Cisco and Avaya call detail records. Reset Avaya Call Monitor password Reset Avaya Call Monitor password harsh1989 (TechnicalUser) (OP) 13 Feb 14 18:02. Or equally, 100 bytes per second, per call minute, which is . When related to the call center and agent performance the call and screen for the call are recorded. 6. Showing 6 open source projects for "monitor avaya" View related business solutions. select settings from the drop down and then general settings. thread940-1308926. See Full PDF Download PDF. TSAPI interface from Avaya Aura Application Enablement Services (AES) is used for monitoring skill groups and agent stations on Avaya Aura Communication Manager. within Avaya Call Reporting. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-voice-portal package. AppManager for Avaya Communication Manager is a scalable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions. SIP URI uses the format [email protected] Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. 1 Planning, Installation and Administration Guide. 9(123) 555-1234 instead of just 1234). The inability to monitor vector-controlled hunt groups is a restriction imposed by Avaya. The Call Analytics tool is a CTI reporting and real time monitoring engine and. Chapter 3: Monitoring and analysis Tools and utilities traceSBC tool. They didn't become aware of the issue until visualizing the flow of traffic. To launch the Avaya Call Controllers view: From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. If you do not see an expected call manager device, use the SolarWinds Platform Web Console to add it. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:. This document contains Frequently Asked Questions about Avaya Experience Portal. com 1 What is VoIP monitoring? Cisco and Avaya call manager devices are scalable call processing solutions for managing IP-based telecommunications networks. Simply add an voip-avaya-session-manager. From the Session Type drop-down menu, choose the type of session. . Some companies do 100% recording of calls/screens during calls and others do different percentages. If you want to monitor a call as soon as it is answered by an agent you are better off monitoring the agent login id. For each queue you can configure alarms levels based on the number of queue calls and the time of the longest waiting calls. Use a graphical user interface to access the reporting and administrative power of CMS via a PC or Web browser with Avaya CMS Supervisor. See Full PDF Download PDF. Get a Signed Declaration. thread940-1543155. The System Monitor call output is repeating the SMDR output. You may experience call quality issues if you don’t set it up. can intrude ticked)Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. ACI - Avaya Certified Instructor. Automatic call recording: Set your Avaya Cloud Office phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. 1. Welcome to Online Help for Avaya’s Messaging Featured Description Guide! Messaging is a feature rich application which offers a solution for virtually any organization or situation. 1 - 4 pieces and media gateway G430-40 pcs. This topic includes the following: Filter Avaya Call Controllers Avaya Call Controller Details Form Monitor Network Regions Monitor Route Patterns Monitor Trunk Groups Monitor. The identification of the caller. •Configure, program and maintain telecommunications systems and components, including advanced call center applications and. -hold time, abandoned/dropped calls. Monitor, alert, and troubleshoot VoIP and network quality issues. FAQs REST API documentation InboundXML documentation. TSAPI enables access to the full complement of third party call control capabilities provided by Avaya Aura Communication Manager as an evolution server. We are looking for a solution to monitor all incoming/outgoing calls of our Avaya IP Office 500. Products & Solutions. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. 3. Great experiences lead to great outcomes. Our Avaya monitoring solution also focuses on the monitoring of Unified Communications (UC) activity and call quality. 323 call setup. Digital channels, AI virtual agents, workflow. This all-in-one application lets you run all your voice calls, and text from a single app. Log into the IP Office Manager. Updated on Oct 21 2019. Incoming call is alerting. On the start screen of windows 10 press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option. Avaya Call Management System Supervisor is a Microsoft Windows-based application that allows you to remotely administer most aspects of the CMS server, such as defining. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. More than 500,000 users rely on Paessler PRTG every day. April 1, 2023 by admin. The monitoring statistics gathered in this way include: Interfaces. thread940-1782239. Products & SolutionsBy Patrick Barnard - Group Managing Editor, Contact Center Solutions. Jul 2010 - Present12 years 11 months. With SolarWinds ® VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco CallManager and. Nectar for Avaya is a flexible solution designed to provide operations and support teams with complete visibility, actionable insights and global reporting across complex, high-volume UC and Contact Center deployments. I have thought of 2 potential solutions: 1. 2. Maximize protection in public sector agencies by quickly and intelligently detecting threatening situations. Page 9: Chapter 1: Introduction To 9608/9608G And 9611G Sip Deskphones. The "Graph Analysis" window shows an IP Office H. For more details please contact. This tutorial outlines the basic steps involved in developing a call detection telecommunication application using Avaya Device, Media and Call Control (DMCC) Java SDK. The use of the mute button can make this a listen only action however the intruding party can fully participate in the conversation at any time. Check for firmware updates for your router. About Avaya; Contacts;Avaya is a cloud-based business communication solution that allows you to reach out and attend to customers’ queries through text, calls (outbound and inbound), emails, and social media. Manage Avaya Call Managers. Comprehensive network monitoring. It is easy to see why so many of. In this video we will cover the Call Park feature of Avaya Cloud Office by RingCentral. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010. Cisco Contact Center supports 87. The Avaya H175 Video Collaboration Station is a unique touchscreen device that delivers high quality voice calls, full HD video collaboration,. We recently opened a ticket with Support and after about 3 weeks of going back and with diagnostic uploads and webex sessions with developers. Change the reception transfer number to the incoming route, instead of the internal dial extension (e. interoperate with Avaya Contact Center Select (ACCS) 7 and Avaya IP Office Server Edition 10 using CSI Virtual Observer as a call recording solution. you can also run the "display internal-data hunt xxx" you can see if there is actually calls stuck in the queue from those pages , infact all information related to the group is on those 4 pages , so try running the command next time the issue is reported. The window below is the result of the "Graph" function. *Telephone Number: Target extension number. The system can support 3 simultaneous SIP calls without needing licenses. Problem Clarification. Comstice Quartz. Ducking the Last Call of the Day. Integration with Avaya CPaaS. c sample in pjproject. Products & SolutionsMonitor VoIP call quality metrics like packet loss, jitter, and network latency. A slider positioned between the two subpanels allows the operator to adjust the size of the panels as required. Customers can connect to call agents through more than 30 interaction options including chat, messaging, email, voice calling and social media like Facebook, Twitter, Instagram and Whatsapp. • The Call Watch Setup link has. Use AVAYA CALL to monitor : - Users' Performance - Saturation of the External Lines - Expensive Special Numbers and DTMF Codes - International Numbers - Calls Duration - Calls Lost -. When related to the call center and agent performance the call and screen for the call are recorded. Resource Estimates. For more details please contact. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment. That means the solution can be readily integrated with Avaya’s industry leading call and contact center software.